HEPC/EF/Policy/2017 09.01.2017

All members of HEPC,

The Indian Institute of Foreign Trade is doing study a on Exploring potential of E-Commerce for Exports of Indian Manufacturing sector”. The study is being done in pretext of the new FTP 2015-20 which contains many innovations relating to different export sectors including the one on ‘e-commerce’ export through courier or foreign post offices, wherein the special favour has been given to the high employment creating sectors including handicrafts, handloom, books/periodicals, leather footwear, toys and customized fashion garments.

In this regard, it is requested that the duly filled in form attached herewith may be sent to the email: tchaturvedi@iift.edu on or before 13.01.2017 so that the survey report will be considered for next FTP.

Yours sincerely,

sd/-

Jini Varghese,
Jr.Export Promotion Officer
Encl: As above

Questionnaire towards Primary Survey
Profiling Trade Propensities-Export/IT Readiness

Name of the Respondent: ______________________________________________________________
Designation: ___________________ Contact Number __________________ Industry ______________

(A) Organizational Profiling
1. Name of the Firm: ____________________________________
2. Size of the Firm: • Micro • Small • Medium (Please select)
3. Location (City): ____________________ Location (State):______________________________
4. Please select the ownership of your firm:
• Proprietorship •Partnership • Limited Liability Partnership • Limited Company • One Person Company • Trust • Registered Society •Other (Please specify) ___________________

(B) Export readiness
6. Do you export?
• Yes • No
If yes, what is your current domestic sales outreach? (Leave blank if answered ‘No’ above)
• Large national customer base • large regional customer base • large local customer base • few regional/local customers • few local customers
7. What is the duration of your firm’s presence in the domestic market?
•>20 Years • 10-15 Years • 5-10 Years • 0-5 Years • No presence
8. What has been the domestic trend of your product sales over the last 3 years?
• High Increase • Consistent Increase • Stagnant • Slowly Declining • Sharply Declining
9. Is your product price competitive in the domestic market?
• Highly competitive • competitive • somewhat competitive • slightly competitive •Uncompetitive
10. Does your product compare favourably with domestic competitors in features and benefits?
• Very favourably • somewhat favourably • similarly • somewhat un-favourably •un-favourably
11. To what extent do you advertise and promote your products in the domestic market?
•Very aggressively •fairly aggressively • modestly •not much • none at all
12. Is your top management committed to exporting as a new or expanded area of activity?
• Already exporting • Willing • Somewhat Willing • Somewhat un-willing • Un-willing
13. What is your firm’s production capacity to meet local and foreign market demands?
• High capacity •Optimal Capacity • Break-even capacity •Low capacity •Not enough capacity
14. How much upscale in productions (per unit) can your firm undergo to meet export demands?
• 100-10,000 units • 10,000-25,000 units • 25,000-40,000 units’ • 40,000-50,000 units • 50,000+ units
15. Does your management have adequate access to trade finance to facilitate an export transaction?
• Yes, and with past experience • Yes, but with no experience • Maybe • No
16. Does your product have any quality certification?
• Yes • No
If yes, please mention ________________________________________________________________
17. Does your product have any IP certification?
• Yes • No
If yes, please select the type: • Patent • Geographical Indication • Trade mark • Industrial Design • Others (Please mention) _______________________________

(C) IT/E-Commerce Readiness
18. What percentage of services provided by your firm is supported by IT?
• None • Up to 20% • Up to 40% • Up to 60% • Up to 80% • all services are IT-supported.
19. What percentage of your workforce use computers?
• None • Up to 20% • Up to 40% • Up to 60% • Up to 80% • Entire workforce uses computers.
20. Are the systems at your workplace secured by a licensed anti-virus software?
• Yes • No
21. What are the major modes of internet connection at your workplace? (Select all that apply)
• Cable Modem (CATV) • Dedicated LAN Server • ISDN • Wireless (Wi-Fi) • Telephone Modem •Others (Please specify) _________________________ • No Internet Connection available at workspace
22. How do your reach your customers?
• Not in Practice • E-Mail • Letter • Fax • Others (please specify) ________________________
23. Is your firm currently involved in e-commerce transactions?
• Yes (Answer Q/S 24, 25, 29 below) • No (Answer Q/S 25-29 below)
24. What are the types of e-commerce transactions your firm is involved in?
• B2B • B2C • B2G • Others (Please specify) __________________
25. What are the key challenges faced by your firm?
• Lack of awareness • Uncomfortable with technology • online security issues • Product unsuitable for e-commerce • poor logistics infrastructure • Legal and regulatory framework • Tax issues • Poor support by the Government • High Initial set up cost • Lack of owner orientation for e-commerce • Others please specify • Not Applicable.
26. Do you have any future plan to enter the e-commerce platform?
• Yes • No
If marked ‘Yes’ above, what is the time horizon to initiate the work? (Check N/A as marked ‘No’ above)
• Within 6 Months • 1-2 Years • 3-5 Years • 5-10 Years • Undecided • Not Applicable.
27. What are the major obstacles in your preparation to enter the e-commerce market?
• Awareness and training • Credit support for creating IT infrastructure • Availability of trusted aggregator • Conducive Government policies • Enhanced cyber security • Online payment infrastructure • Availability of e-commerce enablers/consultants/support providers •others (please specify) _______________________________ • Not Applicable.
28. Does your enterprise have any of the following? (Select all that apply)
• Separate e-commerce division • specifically trained manpower • Photo studio • E-content team • Technology infrastructure (like broadband) • Product Inventory • Access to logistics • others (please specify) _________________________________________________ • Not Applicable.
29. Are you aware of the government support/incentives available for export e-commerce?
• Yes • No

Date: ____________ Signature: _____________________